General FAQ
- What information should I have before I contact Support about a problem?
- When I try to run ICINFO or ICCONFIG, I get an "Illegal instruction executed at xxxxxx" message. Or, when I try to bring up ICRUN, I get "Fatal exception 6". Why?
- How can I get information about the ICOBOL shared area?
- Does Envyr Corpration provide demo or trial code for its products?
- When will the new revision level of ICOBOL become available on my platform?
What information should I
have before I contact Support about a problem?
At a minimum, we will need to know:
- The revision of ICOBOL you were using when the problem occurred
- The operating system and revision that was being used
- The exact text of any exception statuses and error messages that you received
The output from ICINFO and the applicable log files will also be extremely helpful. If the problem involves a network, please be prepared to "draw a picture" of the network setup and configuration.
When I try to run ICINFO or
ICCONFIG, I get an "Illegal instruction executed at xxxxxx"
message. Or, when I try to bring up ICRUN, I get "Fatal
exception 6". Why?
There is a good possibility that your system has a virus.
You should run a current virus scanner and see if it can detect any
problems
How can I get information
about the ICOBOL shared area?
ICOBOL provides the ICSMVIEW program to allow the shared area used by ICOBOL to be
viewed.
Does Envyr Corporation provide demo
or trial code for its products?
Envyr Corporation offers a risk-free opportunity to test
ICOBOL via a 30-day money-back guarantee trial program.
Contact the Sales
Department for more information.
When will the new revision
level of ICOBOL become available on my platform?
Tthe latest revision of ICOBOL is always released concurrently for
all supported platforms.
The current releases page
lists the current version.
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